Shipping Policy – Platine Watch
At Platine Watch, we are committed to delivering not just high-quality timepieces, but also a smooth, secure, and efficient shipping experience. Our policy is designed to ensure every order is processed promptly and arrives safely to your door.
1. Order Processing
- Preparation Time: Once your payment is successfully confirmed, our team will begin preparing your order within 1–3 business days.
- Shipping Time: Delivery usually takes between 5–10 business days, depending on your destination and customs processing times.
2. Shipping Methods
We partner with globally recognized courier services such as FedEx, DHL, EMS, and UPS. Your shipping method will be selected based on your location to ensure the fastest and most secure delivery possible.
3. Tracking Your Order
Once your package has been dispatched, you will receive a tracking link via email or WhatsApp. This allows you to follow your shipment in real time and stay informed throughout the delivery process.
4. Shipping Costs
Shipping fees are automatically calculated at checkout based on your delivery address, parcel weight, and selected shipping option. Occasionally, Platine Watch may offer free shipping promotions — be sure to check for updates.
5. Packaging
All watches are securely packaged in protective boxes to preserve their condition during transit. We take great care to ensure your item arrives in perfect condition.
6. Multi-Item Orders
If your order includes multiple products, they may be shipped separately from different warehouses. In such cases, individual tracking numbers will be provided for each parcel.
7. Accurate Address Information
Please ensure that your shipping address is complete and accurate at checkout. Platine Watch cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
8. Delivery and Acceptance
Make sure someone is available to receive the delivery at your specified address. If no one is present, the courier may leave a delivery notice or attempt redelivery at a later time.
9. Modifying or Canceling Orders
Our team works quickly to process orders. If you need to make changes or cancel your order, please contact us as soon as possible. Modifications can only be made if your order has not yet been shipped.
Need Help?
If you have any questions or need assistance with your shipment, don’t hesitate to reach out:
📧 Email: hello@platinewatch.com
📱 WhatsApp: +44 757 7317792
We’re here to ensure your experience with Platine Watch is nothing short of exceptional.